Refund Policy

Last updated: 9 July 2026

14 days, no questions asked. If you buy any Slipway Works product and you're not happy with it — for any reason, or no reason — tell us within 14 days of purchase and we will refund you in full.

How to request a refund

• Email support@slipwayworks.com with the email address you used at checkout (your order number helps, but isn't required).
• That's it. No forms, no justification needed.

How refunds are paid

Refunds are issued through our payment partner Polar (the merchant of record) to your original payment method. We aim to issue refunds within 2 business days of your request; once issued, your bank or card provider may take a few days to show the credit.

After a refund

When a purchase is refunded, the associated license key or API access is deactivated and your right to use the product ends.

Your statutory rights

This policy is in addition to, and does not limit, your statutory rights as a consumer — including under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If a product is faulty or not as described, those rights apply regardless of the 14-day window.